When will I receive my order?
We take 1-2 business days to fulfill your order. We have an estimated delivery time of 5-7 business days. You will receive an email confirmation once your order has been placed.
Can I modify or cancel my order?
We do not allow order cancellations or changes after you have placed an order with us to ensure your orders are received accurately and efficiently.
Can I order by phone?
Unfortunately, we do not accept orders by phone at this time. You can always email us at firstname.lastname@example.org for any questions or concerns.
What happens if an item is out of stock and I want to purchase it?
If an item is out of stock you can request to be on our waiting list. Please keep in mind this does not guarantee that we will restock the item, but we will do our best to do so.
What is your return policy?
Visit our Return Policy here.
How soon will I receive a refund for my return?
All returns will be processed within 7 business days after your return is received at our warehouse. Please allow up to 3-5 business days for the total amount to show up on your bank statement. You will receive an email confirmation with the details of your refund amount once your refund is issued.
Is my privacy and personal information secure on your site?
What are my payment options?
We accept American Express, Apple Pay, Discover, MasterCard, Paypal, Venmo, Visa, and Shop Pay.
Shop Pay Questions
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.